Privacy Policy

Privacy Policy for MS Fibre Limited / MS Utility Services Limited

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Effective Date: 2nd January 2023

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Thank you for visiting www.msfibre.co.uk (the "Website"). MS Fibre Limited, MS Utility Services Limited ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide to us while using our Website. By accessing or using our Website, you agree to the practices described in this policy.

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1. Information We Collect

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1.1 Personal Information: We may collect personal information, such as your name, email address, postal address, phone number, and any other information you voluntarily provide to us through our Website.

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1.2 Cookies: We use cookies on our Website to enhance your browsing experience. Cookies are small text files stored on your device (computer, smartphone, tablet) when you visit certain websites. We use three types of cookies:

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1.2.1 Session Cookies: Session cookies are temporary cookies that are deleted from your device once you close your browser. These cookies enable you to navigate our Website efficiently and provide specific features.

1.2.2 Persistent Cookies: Persistent cookies remain on your device for a longer period or until you manually delete them. They help us remember your preferences, improve your experience on our Website, and analyze user behavior to enhance our services.

1.2.3 Third-Party Cookies: Third-party cookies are set by our trusted partners, such as analytics or advertising services. These cookies help us gather statistical data, track advertising effectiveness, and tailor content to your interests. Please note that third parties have their own privacy policies, and we do not have control over their activities.

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2. How We Use Your Information

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2.1 We use the personal information you provide to us for the following purposes:

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• Respond to your inquiries, comments, or requests.

• Process your orders or provide the services you requested.

• Send you information about our products, services, or promotions if you have provided consent to receive such communications.

• Improve and personalize your experience on our Website.

• Analyse website usage, conduct research, and perform statistical analysis.

• Comply with legal obligations and enforce our terms and conditions.

 

3. Data Sharing

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3.1 We may share your personal information with trusted third parties for the following purposes:

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• To process and deliver orders.

• To analyse website usage and improve our services.

• To send marketing communications, if you have provided consent.

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3.2 We will not sell, trade, or rent your personal information to third parties for their direct marketing purposes without your explicit consent.

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4. Your Cookie Choices

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4.1 Most web browsers automatically accept cookies. You can modify your browser settings to decline cookies or notify you when a cookie is being placed. However, please note that some features of our Website may not function correctly without cookies.

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5. Data Security

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5.1 We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

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6. Your Rights

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6.1 You have the right to access, update, and correct your personal information held by us. You can exercise these rights by contacting us using the contact information provided below.

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7. Contact Us

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If you have any questions, concerns, or requests regarding our Privacy Policy or the handling of your personal information, please contact us by email at msfibre@msfibre.co.uk or write to us at:

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MS Fibre Limited / MS Utility Services Limited

Pembroke Centre, Cheney Manor Industrial Estate, Swindon, Wiltshire, SN2 2PQ.

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We may update this Privacy Policy from time to time, and the most current version will be posted on our Website. Please review this policy periodically for any changes.

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Last updated: June 2024